VOLUNTEER REMINDERS

Thank you for Volunteering

We appreciate you joining the Staff team as a Volunteer at this Event. This page is your go-to resource as a Volunteer. It includes important information that was included in your Staff Pass Confirmation Email as well as information that was discussed at the Volunteer Orientation by the Venue Operations Manager.

LOCATION

VOLUNTEER IMPORTANT INFORMATION

Volunteer Orientation & Venue Setup

Please arrive on-time and ensure your cell phone is on. The Volunteer Orientation will be conducted by the Venue Operations Manager who will be your point of contact onsite.

During the orientation, tasks will be allocated and you will be assisting with setup activities and preparations.

Important Dates & Times

Volunteers will assist and support the onsite Event Management Staff and other volunteers over 3 consecutive days, from the setup day prior to the conference and the 2 conference days.

Volunteer Dress Code

DAY 1 (Volunteer Orientation & Venue Setup): Volunteers should wear comfortable casual clothing to Volunteer Orientation & Venue Setup.

DAY 2 & 3 (Conference Day 1 & 2): Volunteers will receive a Staff Polo Staff during Volunteer Orientation to wear on Conference Day 1 & 2. Volunteers are also asked to wear black pants (no jeans) or black skirt and black shoes on Conference Day 1 & 2. If you do not have these items contact the Volunteer Coordinator to arrange a suitable alternative. 

Transportation Costs and Parking Fees

Transportation Costs:  Whether you are commuting via public transport, using a rideshare service, or driving, please ensure that you have made the necessary arrangements to cover your transportation expenses.

Parking Fees: If parking is required at the event venue or nearby parking facility, kindly be prepared to cover any associated parking fees. We recommend checking in advance for parking options near the venue and associated costs.

Expense Reimbursement: Unfortunately, we are unable to reimburse transportation or parking expenses for volunteers at  this time.

Attendee Information

Staff WhatsApp Group

The Volunteer Coordinator and Event Management we will be posting important messages to the Volunteer team in WhatsApp prior and during the Event. It is important to join the WhatsApp Group on your mobile advice and keep logged in throughout the event.

Event Mobile App

It is important that Volunteers become familiar with the Event Mobile App as most questions attendees may ask will be answered from information inside the App. 

Download the DigiMarCon App from the Apple App Store for Apple products or Google Play Store for Android products.

VENUE OPERATIONS MANAGER

Volunteers can support the Venue Operations Manager by ensuring together that the key Volunteer responsibilities are handled independently without little involvement needed from the Venue Operations Manager.

By having a thorough understanding of all sections of this Volunteers Reminders page to become knowledgeable about all aspects of the Event is a great way you can support the Volunteer team and the Venue Operations Manager onsite.

PASS TYPES

There are different types of Passes which each have different features, below explains the different types of passes and what is included in each;

DigiMarCon Passes

VIP Pass - This is a two-day full access pass with the same features as the All Access Pass, except attendees  have VIP Priority check-in at the VIP Desk, they have VIP Status and have reserved seating at the front row of the DigiMarCon Auditorium. DigiMarCon VIP Pass holders wear a BLACK VIP Lanyard.

Exhibition Pass - This is a one-day limited pass which is the same features as a TECHSPO Visitor Pass, attendees cannot access the DigiMarCon Auditorium, they do not have any Food and Beverage included. They can have a Conference Bag and Certificate of Attendance though. DigiMarCon Exhibition Pass holders wear a PURPLE VISITOR Lanyard.

Speaker Pass - This is a two-day full access pass with the same features as the All Access Pass, except attendees  have Priority check-in at the VIP Desk, they have have reserved seating at the back row of the DigiMarCon Auditorium near the AV Tech Table. DigiMarCon Speaker Pass holders wear a GREY SPEAKER Lanyard.

TECHSPO Passes

Visitor Pass - The is a limited one-day pass to the TECHSPO Hall only, attendees cannot access the DigiMarCon Auditorium, they do not have any Food and Beverage included. They do not have a Conference Bag or Certificate of Attendance. TECHSPO Visitor Pass holders wear a PURPLE VISITOR Lanyard.

REGISTRATION CHECK-IN PROCESS

The Registration Desk is where all attendees check-in on arrival. It is also an Information Desk where attendees can ask Customer Service questions they may have during the Event. Volunteers will help out the most here during the Event. It is important to understand the registration check-in process for DigiMarCon and TECHSPO Attendees.

For events where there is a DigiMarCon Conference and a TECHSPO Exhibition concurrently at the same venue the Registration Desks will have two sides (similar to the photo below), one side will be orange branded where DigiMarCon Attendees will check-in and the other side will be purple branded where TECHSPO Attendees will check-in.

For events where there is no TECHSPO Exhibition, there will only be a DigiMarCon branded Registration & Information Desk. At the side of the DigiMarCon Registration Desk is a VIP Desk with a carpet runner and stanchions.

DigiMarCon Registration Check-In Process

DigiMarCon attendees that have a Main Conference Pass, Master Class Pass, All Access Pass or Exhibition Pass will check-in at the DigiMarCon Registration Desk. DigiMarCon attendees that have a VIP Pass, Speaker Pass or Exhibitor Pass will check-in at the DigiMarCon VIP Desk.

1. To check-in someone, first ask if they are registered for DigiMarCon (If they are registered for TECHSPO ask them to go to the other side where the TECHSPO Registration Desk is).
2. Be hospitable and welcoming. The first impression is very important. We want a smooth and fast check-in process, so attendees have no reason to complain or be disappointed. They may have travelled International, Interstate or Local. They might have had to take a flight, staying at a hotel. They have high expectations for a pleasing experience. We want to be friendly, welcoming, smiling and cheerful and appreciate them for coming. We want to be very hospitable. Always remember you are representing the DigiMarCon and TECHSPO brands, so it's important to be a positive ambassador.
3. Ask for their first name and ask to see their ticket confirmation, this may be presented as a printout or on their mobile phone. Take note of their pass type and full name.
4. Locate the attendee name on the correct Pass Type in the DigiMarCon Door List and tick the 'Here' column.
5. Locate their DigiMarCon Badge that is displayed standing up in a badge tray grouped by Pass Type (Main Conference, Master Class, All Access, Exhibition, VIP, Speaker) in alphabetical order by First Name (Not Last Name).
6. Get the correct color DigiMarCon Lanyard from the DigiMarCon Lanyard stand and attach the badge to the Lanyard.
7. Locate their Certificate of Attendance which is in the DigiMarCon Certificate folder which is in alphabetical order by First Name.
8. Ask the attendee which color bag would they like (usually black or grey) and get it. If there is only 1 color bag, then no need to ask their preference, just get a bag.
9. Unzip the Conference Bag, put the Certificate of Attendance inside, zip the bag again.
10. Hand the Conference Bag and Badge and Lanyard to the attendee.
11. Give them directions where the TECHSPO Hall is and where the Food Hall location is located where they can get refreshments. Also, inform them where the Auditorium is and that the first session will begin at 10:00am and say that it is currently closed, but it will be open seating and open from 9:50am. 

Please Note:

- For any  VIP's checking in at the VIP Desk, inform them that in the front row of the Auditorium are VIP Reserved tables where they can sit.

- For any Exhibitors checking in at the VIP Desk, we would have already put their Exhibitor Badge at their Exhibit Booth Space.

- If someone shows proof of registration and their name is on the Door List but you are unable to locate their badge. Get a blank sticker, stick it on a blank Badge for their badge type and using a Sharpie marker write their First Name, Last Name, Company and Job Title (you may ask them to write this).

- If an attendee's Certificate of Attendance is missing, take note of their Full Name and ask them to come back later to collect it as the Venue Operations Manager will need to print it.

TECHSPO Registration Check-In Process

TECHSPO attendees that have a Visitor Pass, Training Pass or All Access Pass will check-in at the TECHSPO Registration Desk. TECHSPO attendees that have a VIP Pass will check-in at the DigiMarCon VIP Desk.

1. To check-in someone, first ask if they are registered for TECHSPO (If they are registered for DigiMarCon ask them to go to the other side where the DigiMarCon Registration Desk is).
2. Be hospitable and welcoming. The first impression is very important. We want a smooth and fast check-in process, so attendees have no reason to complain or be disappointed. They may have travelled International, Interstate or Local. They might have had to take a flight, staying at a hotel. They have high expectations for a pleasing experience. We want to be friendly, welcoming, smiling and cheerful and appreciate them for coming. We want to be very hospitable. Always remember you are representing the TECHSPO and DigiMarCon brands, so it's important to be a positive ambassador.
3. Ask for their first name and ask to see their ticket confirmation, this may be presented as a printout or on their mobile phone. Take note of their pass type and full name.
4. Ask to also see their Drivers License or ID Card to verify the information matches.
5. Locate the attendee name on the correct Pass Type in the TECHSPO Door List and tick the 'Here' column.
6. For Visitor Passes, locate the Alphabet Letter pile matching their First Name and find their TECHSPO PURPLE Badge in the badge pile. For Training Pass and All Access Pass holders locate their TECHSPO DARK BLUE Badge that is displayed standing up in a badge tray grouped by Pass Type (Training, All Access) in alphabetical order by First Name (Not Last Name). For VIP Pass holders locate their TECHSPO BLACK Badge that is displayed standing up in a badge tray on the DigiMarCon VIP Desk grouped by Pass Type (VIP) in alphabetical order by First Name (Not Last Name).
7. For Visitor Pass holders, get a TECHSPO PURPLE VISITOR Lanyard from the TECHSPO Lanyard stand and attach the badge to the Lanyard. For Training Pass and All Access holders, get a TECHSPO DARK BLUE ATTENDEE Lanyard from the TECHSPO Lanyard stand and attach the badge to the Lanyard. For VIP Pass holders, get a DigiMarCon BLACK VIP Lanyard from the DigiMarCon Lanyard stand and attach the badge to the Lanyard.
8. For Training Pass, All Access Pass and VIP Pass holders only locate their Certificate of Attendance which is in the TECHSPO Certificate folder which is in alphabetical order by First Name (Visitor Pass Holders do not get a Certificate of Attendance).
9. For Training Pass, All Access Pass and VIP Pass holders only ask the attendee which color bag would they like (usually black or grey) and get it. If there is only 1 color bag, then no need to ask their preference, just get a bag.
10. For Training Pass, All Access Pass and VIP Pass holders only unzip the Conference Bag, put the Certificate of Attendance inside, zip the bag again.
11. For Training Pass, All Access Pass and VIP Pass holders only hand the Conference Bag and Badge and Lanyard to the attendee.
12. For Visitor Pass holders, inform them where the TECHSPO Hall is which they have access, which includes the Training Theater. Remind them they do not have access to the Auditorium where DigiMarCon Sessions are and they do not have any food and beverage included in their Pass.
13. For Training Pass and All Access Pass holders, give them directions where the TECHSPO Hall is and where the Food Hall location is located where they can get refreshments. Inform them where the Auditorium is which they have access  and that the first session will begin at 10:00am and say that it is currently closed, but it will be open seating and open from 9:50am.  They have access until 4pm when TECHSPO closes.
14. For VIP Pass holders, give them directions where the TECHSPO Hall is and where the Food Hall location is located where they can get refreshments. Inform them where the Auditorium is which they have access and reserved seating in the front row and that the first session will begin at 10:00am and say that it is currently closed, but it will be open seating and open from 9:50am.  They have access to all DigiMarCon Sessions and the Receptions.

Please Note:

- For any  VIP's checking in at the VIP Desk, inform them that in the front row of the Auditorium are VIP Reserved tables where they can sit.

- TECHSPO Visitor Pass holders mostly have a Free Pass. Some paid $27-$47 for their pass if all Free passes were not available anymore. But most received a FREE Pass. As a reminder TECHSPO Visitor Pass holders DO NOT receive a Conference Bag or Certificate of Attendance. TECHSPO Visitor Pass holders cannot access the DigiMarCon Auditorium and their pass does not include any Food and Beverage or access to the Receptions. TECHSPO Visitors pass holders have access to the Exhibition Hall area only and access to the Training Theater.

- For any Exhibitors checking in at the VIP Desk, we would have already put their Exhibitor Badge at their Exhibit Booth Space.

- If someone shows proof of registration and their name is on the Door List but you are unable to locate their badge. Get a blank sticker, stick it on a blank Badge for their badge type and using a Sharpie marker write their First Name, Last Name, Company and Job Title (you may ask them to write this).

- If a Training Pass, All Access Pass or VIP Pass attendee's Certificate of Attendance is missing, write a note of their Full Name and ask them to come back later to collect it as we need to print it.

- The busiest time where there may be queues at the Registration Desk is between 9am and 10am on Day 1. This is when all Volunteers can be the most help at the Registration Desk. Working together as a team. To speed up Registration Check-In  together Volunteers assisting one another can make the check-in process quick (someone can get the badge and lanyard, someone get the Certificate of Attendance, another can get the Conference Bag).

INFORMATION DESK

The Information Desk is an area where anytime during the Event where DigiMarCon and TECHSPO Attendees can ask questions to the Volunteers (who are acting as Staff). We need to be knowledgeable many aspects of the Event so we are prepared to answer questions.

These activities are recommended;

- Review and become familiar with this Volunteer Reminders page entirely, including a clear understanding of the Registration Check-in Process, the differences between the Pass types, Main Volunteer Activities, Venue Wi-Fi and other important details.

- Download the Event Mobile App and browse all areas of the App, especially the Agenda (take note of the Break times and Session times). Look at the Sessions in the Agenda and consider which Sessions you are most interested in.

- Be familiar with the location of different areas of the venue, such as Auditorium, TECHSPO Hall, Food Hall, Training Theater and Restrooms.

- If you have any questions ask the Venue Operations Manager or other Volunteers who may know.

ONSITE REGISTRATION

Most attendees have already registered prior to arrival. On rare occasions, some people come up to the Registration Desk wishing to Register onsite.

If someone wants to register onsite they must Register online and pay with Credit/Debit card or PayPal. We do not accept cash in person.

Once they have registered online they must show proof of registration confirmation of payment before you can Check them in.

The following are the Registration Links you can give them:

The DigiMarCon onsite pass rate is the most expensive rate. So you can inform anyone registering for a DigiMarCon Pass onsite they can use the promo code 200OFF which will discount $200 off their pass.

EVENT MOBILE APP

There is no print Conference and Exhibition Guide, the main resource for all attendees is the Event App which has full details of Attendees, Speakers, Exhibitors, Agenda and other features.

DigiMarCon attendees have a DigiMarCon App which can be downloaded at Apple Store or Google Play Store.

TECHSPO attendees have a TECHSPO App which can be downloaded at Apple Store or Google Play Store.

There will be a Event App standee banner placed near the Registration Deck area with instructions how attendees can download and access the Event App.

VENUE WI-FI

Wi-Fi at the venue is extremely expensive, the venue has exclusivity on Wi-Fi and charges up to $20-$30 for each internet device connection per day or more. Minimizing Wi-Fi connections is important. As such, we do not publicly list the Wi-Fi Network and Password on signs at the Information Desk. We have mostly Free TECHSPO Visitor Pass holders, so we do not want them connecting to our expensive Wi-Fi.

The only attendees who have access to the Wi-Fi are all DigiMarCon Attendees and TECHSPO Exhibitors only. The Emcee will announce to DigiMarCon Attendees the Wi-Fi credentials in his Opening Remarks. However, some attendees may come to the Information Desk and ask what the Wi-Fi Credentials are. If this occurs this is what you can let them know.

SECURITY

Volunteers together can assist in the overall Security of the Event and prevent theft. We have had stolen equipment at previous events and we want to prevent this from happening again.

Be observant, if you see something unusual or anyone acting suspiciously inform the Venue Operations Manager.

There are different Pass Types for DigiMarCon and TECHSPO. Certain passes have limited access to different parts of the venue.

Anyone that is a TECHSPO Visitor Pass holder wearing a PURPLE Lanyard is not permitted to access the Food Hall area where Food and Beverage is served. They are also not permitted to access the DigiMarCon Auditorium or Receptions. So if you do notice attendees in these areas they should not please inform them.

Everyone at the Venue needs to be wearing a Badge and Lanyard (except the Venue Catering and Management Team who normally would be wearing a name tag lapel). Anyone that does not have a Badge and Lanyard inform the Venue Operations Manager as they should not be there and will need to be removed.

MAIN VOLUNTEER ACTIVITIES

The following summarizes the main Volunteer Activities:

Registration & Information Desk Support

The Registration Desk and Information Desk is where Volunteers will be the most help. The Registration Check-In Process and Information Desk common questions has been specified above.

Volunteers should even spend equal time at the Registration and Information Desk to be fair for everyone on the team. This is an area that can be quiet and boring when there is not much activity.

As a team work out amongst each other who will be manning the Registration & Information Desk during event days at different times.

At the start of Day 1 and 2 from 9am to 10am is the busiest time Volunteers should be at the Registration & Information Desk. After the Session commences and there are no longer queues at the Registration and Information Desk areas, then at a  minimum only 2 people need to be at the Registration and Information Desk area. One Volunteer can handle the DigiMarCon side and the other Volunteer can handle the TECHSPO side.

Catchbox Assistant

In the Auditorium during all session times we need to have 2 volunteers passing the audience microphone catchbox for any question and answers from the attendees.

If you have this responsibility be sure to follow these procedures;

1. One Catchbox Assistant is to sit on the left side of the room (ideally 1/3rd of the way in from the left side of the room and sitting at a table on the second row from the front), the other Catchbox Assistant can sit on the right side of the room room (ideally 1/3rd of the way from the right side of the room and sitting at a table on the second row from the front). In this way, one Assistant can handle one side of the room, and the other Assistant can handle the other side.

2. Keep the Catchbox on the table next to you. The volume will always be on the Catchbox, so do not talk, cough, breathe over the Catchbox or it will be heard over the speakers.

3. Pay attention to the Speaker, be alert awaiting any questions (do not be distracted on your phone).

4. When a Speaker asks a question, pickup the Catchbox and stand up. This will indicate to the room that they need to use the Catchbox to prevent them yelling out their comments.

5. When the Speaker selects someone,  walk over to near the table the person is seating, ensure you have eye-contact with them and be obvious that you will be throwing the Catchbox.

6. When you are about 6 feet away (2 metres) from them you can throw the Catchbox. Do not give the Catchbox to them, it is meant to be thrown (Be accurate with your throw directly to them and be careful to avoid hitting items on the table such as laptop and glasses of water).

7. If a person ignores you and yells out their question, still walk up to them and interupt them and give them the Catchbox. It is very important attendees always use the Catchbox so their comments can be heard clearly by all people in the room and also those listening to the Live Stream.

Food Hall Monitor

Not all attendees get Food and Beverage included. For this reason we have an isolated area of the venue where all Food and Beverage is served so we can monitor badge credentials. It may be a roped off area within the TECHSPO Hall or it may be in a small independent room. In this way, we can check Badge credentials when they line up to get Food and Beverage and inform those that do not have Food and Beverage in their Pass features that they do not have access.

To easily determine who has access to the Food and Beverage area you just need to be aware of the lanyard color.

All DigiMarCon Attendees which have an ORANGE Lanyard have access (Main Conference, Master Class, All Access, VIP, Speaker Pass holders).

All TECHSPO Attendees which have a BLUE Lanyard have access (Training, All Access, Exhibitor Pass holders).

The only attendees which do not have access are TECHSPO Visitor Pass holders which have a PURPLE Lanyard.

So, an easy way to remember who has access, is anyone that is not wearing a PURPLE color lanyard. Anyone else (ORANGE and BLUE lanyards are fine).

This means that during the Food and Beverage Service times a minimum of 1 Volunteer needs to be standing at the Food and Beverage service location entrance to ensure anyone with TECHSPO  Visitor Pass (PURPLE Lanyard) does not access.

To be fair, it is best to rotate amongst the Volunteer team and take turns who will handle this responsibility.

The following are the Food and Beverage Service Times:

Welcome Refreshments: 9am to 10am

Lunch: 12pm to 1:30pm

Afternoon Refreshments: 3pm to 4pm

Live Stream Support

A volunteer is needed to monitor the Live Stream software while speakers are presenting. The volunteer will sit at the AV Tech Table in the Auditorium under the guidance of the Audio-Visual Technician.

The main task will be to change the presentation slides in the Live Stream software every time the Speaker changes a slide on stage.

The Live Stream Support volunteer will also inform the Audio-Visual Technician whenever the Live Stream disconnects so it can be fixed with minimal downtime as well as pass on any messages that may be posted by Virtual Pass streamers requiring technical support.

Chime Ringer

A volunteer is needed to play a three-tone chime (small tone to large tone, large tone to small tone consecutively). The volunteer needs to walk around all areas of the floor and play the chime. The Chime effectively informs many attendees at once that the session is about to begin and it's time for them to return to the Auditorium and take their seat, instead of having to individually inform attendees.

The Chime needs to be played at three different times each day;

Chime 1: 9:55am - This is towards the end of the Welcome Refreshments Break (5 mins prior to the morning session commencing at 10am)

Chime 2: 1:25pm - This is towards the end of the Lunch Break (5 mins prior to the session after lunch which starts at 1:30pm)

Chime 3: 3.55pm - This is towards the end of the Afternoon Refreshments Break (5 mins prior to the final afternoon starting at 4pm)

Please Note:

- So the program keeps to schedule and sessions start on time it is important that the three-tone chime is played exactly at the times listed above (not earlier, and not later).

- Arrange in advance who will play the chime.

- The chime is kept in a box under the Information Desk, after it is used ensure that the chime is put back in the box and placed under the Information Desk.

Reception Greeter

After both event days is a Cocktail Reception. For each reception a volunteer is needed to be a Greeter at the entrance of the Cocktail Reception location. The Volunteer will stand next to the Reception Standee Banner which will be located at the entrance of the Reception location and distribute 2 drink tickets to each Attendee when they arrive. The Attendee can then use the drink tickets for a drink of their choice at the bar.

Please Note:

- All DigiMarCon Attendees can attend the Cocktail Reception (the only DigiMarCon Attendees which do not have access are Exhibition Pass holders)

- No TECHSPO Attendees can attend any Cocktail Reception (except Exhibitors which are permitted)

- The Volunteer is able to hand out additional drink tickets when attendees have used their 2 tickets and request more (1 extra drink ticket at a time).

- The Volunteer Reception Greeter only needs to stand at the entrance of the Reception Venue for the first 15 minutes only after the Conference Program has concluded, after this time they can join the networking and mingle inside the Reception location.

- The best Volunteer to be the Reception Greeter is someone who intends to stay for the full reception time.

- The Volunteer should not be proactively handing our drink tickets in the room.

- The Volunteer should take the Reception Standee Banner and Drink Tickets and wait at the entrance of the Cocktail Reception location 15 mins prior to the starting time to be ready.

DigiMarCon Booth Exhibitor

In the TECHSPO Hall is a DigiMarCon Exhibit booth. The purpose of this space is to handle inquiries and generate leads from attendees who are interested in participating at future DigiMarCon & TECHSPO Event can learn about Speaking, Exhibiting and Advertising opportunities available. The DigiMarCon Booth is also like an Information Desk within the TECHSPO Hall Floor, it's common for attendees to come up and ask general questions that they would at the Information Desk.

During the TECHSPO Hall Open Hours (9am to 4pm) on both days we need to have 1 volunteer minimum manning the DigiMarCon Exhibit Booth on rotation. 

At the the DigiMarCon Booth will be some Sponsorship Prospectus brochures, these are for display only (do not distribute them). There will also be some business cards and a business card drop box if they want to setup a meeting with a Sponsorship Manager they can drop their business card  if they want to setup a meeting with a Sponsorship Manager.

The brochures should be spread out open on different pages spread on the table;

• one brochure can have the event calendar page open
• one brochure can have the audience profile page open
• one brochure can have the thought leadership opportunities page open
• one brochure can have the exhibiting page open.

Please Note:

- Review the Sponsorship Prospectus brochure to become familiar with different opportunities so you will be able to answer basic questions.

- Do not give anyone the Sponsorship Prospectus brochure to have, it is for display only and we will bring and reuse at other events.

- If there is any time that the booth is unattended, then ensure the brochures are collected and put under the table (so they will not be taken) and also if there is a laptop to put it under the table, and put a 'Be Right Back' table sign on the table. When you return you can place the brochures opened up again on the table and the laptop and put the 'Be Right Back' sign under the table.

HANDLING ONSITE ISSUES

Handling and resolving onsite issues with delegates at a conference requires a combination of effective communication, problem-solving skills, and empathy.

Here's a step-by-step approach for volunteers how to handle and resolve issues:

1. Assess the Situation: Approach the delegate calmly and assess the nature and severity of the issue. Determine the delegate's needs and concerns.
2. Active Listening: Listen attentively to the delegate's concerns without interrupting. Show empathy and understanding by acknowledging their feelings and perspective.
3. Clarify the Issue: Ask clarifying questions to ensure you fully understand the delegate's problem. Restate their concerns to demonstrate that you've understood them correctly.
4. Offer Assistance: Provide immediate assistance or information to address the delegate's issue to the best of your ability. This could involve directing them to the appropriate session or speaker, providing logistical support, or connecting them with the appropriate resources.
5. Stay Calm and Professional: Maintain a calm and professional demeanor, even if the situation becomes tense or challenging. Avoid becoming defensive or escalating the conflict.
6. Problem-Solving: Work collaboratively with the delegate to identify possible solutions to their issue. Brainstorm alternatives and be open to compromise if necessary.
7. Seek Help if Needed: If the issue is beyond your expertise or authority to resolve, seek assistance from the Venue Operations Manager. Don't hesitate to escalate the issue if necessary.

By following these steps, volunteer staff can effectively handle and resolve onsite issues with delegates at a conference, ensuring a positive experience for all attendees.

SUITCASING (NON- SOLICITATION)

We have a Suitcasing Policy. “Suitcasing” refers to non-sponsoring / non-exhibiting companies or individuals who go to conferences as an attendee and solicit business in the tradeshow aisles, session rooms, or hotel lobbies and common areas.

This Suitcasing policy includes the following unauthorized activities.

Prohibited Activities:

• Unauthorized receptions & parties (including off-site events)
• Unauthorized exhibits, mobile exhibits & hospitality suites
• Unauthorized membership recruitment activities
• Unauthorized promotion of non-DigiMarCon events
• Unauthorized employment recruiting
• Unwelcome advances toward event participants or the DigiMarCon staff
• Unauthorized on-site distribution (on tables, counters, booths etc.) of printed or electronic materials including literature, signs, flyers, invitations, tickets, forms, etc. (except business cards)
• Approaching people on the show floor and soliciting them

We have a zero-tolerance policy regarding suitcasing and outboarding. Any person and/or organization found to be violating this policy will be asked to leave immediately. If you notice anyone doing these activities listed above inform the Venue Operations Manager who will handle it.

ON-DEMAND

Please allow 2-4 weeks for On-Demand to be ready. We appreciate your patience and look forward to sharing these on-demand assets with you!

5-STAR GOOGLE REVIEW

Thank you for being a valuable part of DigiMarCon! We would greatly appreciate it if you could take a moment to leave a 5-star Google review for DigiMarCon which helps future attendees gain insight into the value of the event, encouraging more marketing professionals to join and benefit from the experience. Positive reviews build trust, enhance the event’s reputation, and ensure continued growth to future conferences.

Your feedback makes a difference—thank you for your support!

REMOTE VOLUNTEER SUPPORT

She will also be proactively sending you email reminders and details leading up to the event so add them to your email contact lists to ensure you receive all future communications.

We understand circumstances can change, so in future if for whatever reason you are unable to volunteer anymore please let your Volunteer Coordinator know.

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